Refund policy

Return Policy – Sabr Luxury

We want you to love your jewelry. If something isn’t quite right, we’re here to help.

30-Day Return Window
You have 30 days from the date you receive your order to request a return.

Eligibility Requirements
To be eligible for a return:

  • Item must be in the same condition you received it – unworn, unused, with tags, and in original packaging

  • Proof of purchase is required (order confirmation or receipt)

How to Start a Return
Email us at sabrluxe@gmail.com with your order number and reason for return.
If your return is approved, we’ll send you:

  • A prepaid return shipping label

  • Step-by-step instructions on how and where to send your item

Note: Items sent back without approval will not be accepted.

Questions?
We're happy to help. Contact us anytime at sabrluxe@gmail.com.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us right away so we can make it right.

Non-Returnable Items
We do not accept returns on:

  • Personalized or custom-made items

  • Gift cards

  • Final sale or discounted items

If you're unsure whether your item qualifies, just email us.

Exchanges
To exchange an item, simply return the original and place a new order for the desired piece.

EU Customers – 14-Day Cooling-Off Period
If your order is shipped to the EU, you have 14 days to cancel or return your order without reason. Items must be in original, unused condition.

Refunds
Once we receive and inspect your return, we’ll notify you.
If approved, your refund will be processed back to your original payment method within 10 business days.
If more than 15 business days have passed since your refund approval, contact us at sabrluxe@gmail.com.